Should you ever encounter an operating problem with your CloudConnector or meter sensor, the first step in troubleshooting is to power cycle either or, both the CloudConnector & meter sensor, then power them back on.

Power cycling simply means removing the power connector or battery momentarily, then restoring power. This will reboot the device and bring them back to a normal operating state like most other electronic devices.

If power cycling your CloudConnector or meter sensor does not resolve an issue, use the current CloudConnector status light behaviour as a guide. See the following CloudConnector status light behaviours:

Double Flashing - (2 flashes per second) WiFi Setup Mode

A double flashing CloudConnector status light indicates that the CloudConnector is in WiFi setup mode. For instructions to set up your CloudConnector on WiFi, log into your EnergyCloud account, click the gear shaped icon, then click on 'Setup CloudConnector', then follow the on-screen instructions.

Fast Flashing - (3 flashes per second) Connecting to WiFi 

The Cloud Connector is attempting to connect to your WiFi network. If the CloudConnector status light does not stop flashing after 2-3 minutes, verify that your WiFi network is broadcasting.

Other causes for the status light to never stop flashing are:

• An incorrect WiFi password entered during setup or, the WiFi network password was changed on your router. To reset your WiFi password in your CloudConnector, log in to your EnergyCloud account, click the gear shaped icon, then click on 'Setup CloudConnector', then follow the on-screen instructions. NOTE: WiFi Passwords are case sensitive.
• An internet outage - Reboot your internet modem/router. Check your modem/router cable connections. Contact your internet provider if you unable to resolve an internet outage.
• Unable to resolve - Power cycle the CloudConnector by removing the power connector momentarily, then plug the power connector back in to restore power.

Slow Flashing - (1 flash per second) The CloudConnector is connected to your network and is attempting to connect to EnergyCloud. If the CloudConnector continues to slow flash for over 5 minutes and never changes to solid ON or OFF, try the following solutions:

• Power cycle the CloudConnector by removing the power connector momentarily, then plug the power connector back in to restore power.
• Reboot your internet modem/router. Check your modem/router cable connections.
• Repeat the CloudConnector setup by logging into your EnergyCloud account, click the gear shaped icon, then click on 'Setup CloudConnector', then follow the on-screen instructions.
• Contact us if you are unable to resolve a slow flashing status light after exhausting all other options.

Solid ON - The CloudConnector is online, linked to EnergyCloud and waiting to link to your meter sensor on your home's electricity meter.

If you are running the initial setup of your CloudConnector and your meter sensor has not linked within 5 minutes, try the following:

NOTE: It is best to have the meter sensor within several feet of the CloudConnector when linking.

• Break the battery connection on the meter sensor momentarily and allow more time for the two devices to link. If the link is successful, the CloudConnector status light will go off, then only flash briefly when a meter reading is received. NOTE: The status light goes dormant after 15 minutes.

If the meter sensor still won't link to the CloudConnector after performing the above step, manually link the meter sensor to the CloudConnector by doing the following:

1. Press and hold the button on the side of the CloudConnector. The status light will go OFF then come back to solid ON. Release the button when the status light comes back on solid.
2. Momentarily break the battery connection on the meter sensor or install the battery. If the link is successful, the CloudConnector status light will go off, then only flash briefly when a meter reading is received. NOTE: The status light goes dormant after 15 minutes.

Off With an Occasional Flash - The CloudConnector is operating normally. The momentary flash occurs each time a meter reading is received from the meter sensor. NOTE: The status light goes dormant after 15 minutes.

If you are unable to resolve an issue with the troubleshooting information above, contact us. Include your 12 digit MAC address located on the back of your CloudConnector, a brief description of the issue you encountered, and what you have done to troubleshoot.

If you are experiencing low meter sensor signal strength or disconnections, you may have to move your CloudConnector closer to your electricity meter or, eliminate barriers that may be affecting the meter sensor signal.

Sometimes just moving the CloudConnector to a higher position in the room can positively affect signal strength. Orienting the CloudConnector antenna horizontal or vertical can make a difference too. Keeping your meter sensor antenna oriented away from the metal meter box may help with signal strength as well.

Try to avoid excessive distance between the CloudConnector and meter sensor. Also try to eliminate any barriers that may affect the wireless signal. Objects such as appliances or other metallic objects have a significant effect on wireless signal.

After moving your CloudConnector or eliminating any barriers, allow your CloudConnector several minutes for the signal strength indicator to settle out.

You can verify your sensor signal strength by viewing the sensor signal strength indicator in your EnergyCloud account (See images above). 1-2 bars is poor signal. 3 bars is good. 4 bars is excellent meter signal.

If you can't resolve a low sensor signal problem, contact us. Include your 12 digit MAC address located on the back of your CloudConnector and a brief description of the distance and barriers between your CloudConnector & meter sensor.

For best overall performance of the CloudConnector and meter sensor connection, the CloudConnector should be placed in an area closest to the meter sensor location that still allows a good connection to your internet network.

Even though the meter sensor has good range capabilities, barriers in the line of sight of the meter sensor signal can negatively affect range. Some barriers that can negatively affect or reduce signal range are:

• Multiple exterior/interior walls
• Large metallic objects such as appliances or vehicles in an attached garage
• Metal siding on the exterior walls of the home
• Large metal meter panels

To help ensure a good signal connection between your electricity meter sensor and the CloudConnector, place the CloudConnector as close to the electricity meter sensor location as possible. This may require that you set up your CloudConnector on your Wifi network rather than directly to your router via Ethernet. To set up your CloudConnector on your WiFi network, log in to your EnergyCloud account, click on the gear icon on the top right of the dashboard, then click on 'Setup CloudConnector' and follow the on-screen steps.

EnergyCloud analyzes your whole-home electricity usage waveforms looking for patterns that match signatures for specific appliance types. When a match is found, the actual amount of power used by that appliance is calculated. The EnergyCloud Appliance module uses a learning mode and if it sees a possible match but is not 100% sure, it will ask you if you used a specific appliance at a specific time. You can speed up the learning process by setting some simple parameters for the appliances you do have.

EnergyCloud reports appliance-level usage for appliance “categories” that use the most energy and have the greatest impact on your electricity bill. Appliances are grouped into categories and are not reported individually. Typically, however, there are only 1 or two appliances in each category.

Setup your appliances by clicking on the gear icon on the APPLIANCES panel. Then, specify the appliances you have to assist EnergyCloud to more quickly determine the usage for each appliance and also help it to differentiate between two appliances that have similar signatures. Select the appliances you have in your home and click SAVE.

EnergyCloud users who have Amazon Alexa devices now have the option of adding the EnergyCloud skill to your Alexa account to access your EnergyCloud information.

To add the EnergyCloud skill to your Alexa account, simply log in to your Alexa account, click on 'Skills' then search for and add the EnergyCloud skill.

Below is a list of questions you can ask Alexa. Always preface your request with "Alexa, ask EnergyCloud……" e.g.: "Alexa, ask EnergyCloud what my electricity rate is"

To find out the state of your sensor and CloudConnector, ask one of the following:

Alexa, ask EnergyCloud……
"what's my status"
"what's my meter status"

To find out how much electricity you are using right now, ask one of the following:

Alexa, ask EnergyCloud……
"how much electricity I'm using"
"how much power I’m using"

To find out what electricity is costing you, ask one of the following:

Alexa, ask EnergyCloud……
"how much am I paying for electricity"
"what is my electricity rate"

The CloudConnector and meter sensor pair automatically during the initial setup process. If for any reason you have to re-pair the devices after the initial setup, you can do this manually without going through the full CloudConnector setup process.

Follow this instruction to manually pair your meter sensor to the CloudConnector:

1. With the CloudConnector powered on and a solid status light, press and hold the button on the side of the CloudConnector. The status light will go OFF then back on solid. Keep holding the button until you see the status light on solid.
2. Momentarily break the battery connection on the meter sensor (or install the battery) to reboot the meter sensor.

After you perform the pairing steps, the CloudConnector status light should turn off within 5 minutes indicating a successful pairing. If the CloudConnetcor status light does not turn off within 5 minutes, break the battery connection again.

NOTE: If the pairing is unsuccessful after multiple attempts, you may have to move your CloudConnector to a location closer to the meter sensor